The Telephone Helpline

The “Sexual Abuse Telephone Helpline” is the nationwide, free and anonymous contact point for victims and survivors of sexual violence, for relatives as well as for people from the social environment of children, professionals and all interested parties. It is a contact point for people who are looking for relief, advice and support, who are concerned for a child, who have a suspicion or a “strange feeling”, who are unsure and want to ask questions on the subject.

The women and men manning the telephone helpline are psychologically and pedagogically trained and have many years of professional experience in dealing with sexual violence against girls and boys. They listen, advise, provide information and, if required, point out which possibilities for help and support exist locally.

Each conversation remains confidential. Protection of personal data is guaranteed at all times.

0800-22 55 530 (free of charge and anonymous)

Office hours:
Mondays, Wednesdays and Fridays: 09:00 to 14:00
Tuesdays and Thursdays: 15:00 to 20:00

(The telephone is not manned on public holidays, or on 24 and 31 December).

Enquiries can also be addressed to helpline advisors by post or email.

Email: beratung(at)

The telephone helpline is a service of the Independent Commissioner for Child Sexual Abuse Issues. The conversations are conducted by employees from the advice centre N.I.N.A. e.V. (National Infoline, Network and Contact Point for Sexual Violence Against Girls and Boys). N.I.N.A. bears the technical responsibility for the telephone helpline.

Postal Address:
N.I.N.A. e.V.
Dänische Str. 3-5
24103 Kiel

We try to answer your enquiry as quickly as possible. Please bear in mind that in certain circumstances, this can take some time. If the enquiry is urgent, the Sexual Abuse Telephone Helpline is available. If you have questions, suggestions or criticism for the Independent Commissioner for Child Sexual Abuse Issues, you can contact his task force directly here (in German).

Every conversation remains confidential and anonymous. For quality assurance and scientific evaluation purposes, callers are asked to provide certain details during the conversation e.g. age, gender as well as the background regarding the telephone call. This is important to improve the situation of victims and survivors.

The Telephone Helpline

The Telephone Helpline

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